Microsoft Active Directory Plug-In – utilizes Active Directory for single network login authentication

• Users that already exist in Active Directory are automatically added as Knowledge Base users.

• Systems Administrators can manage users (password changes, groups, etc.) in Active Directory.

• The changes are automatically updated in the Knowledge Base.

• End users have only a single network login.
  
  

Data Conversion/Import Plug-In – converts/imports Word, HTML & Text files in a batch process

Web Service Integration Plug-Ins – custom plug-ins for 3rd party application integration

3rd Party Authentication - ability to authenticate on another system/application
Custom Report Writer - ability to create custom report