Advanced Help Desk features allow you to…

Seamlessly Search Knowledge Base Articles while Adding/Editing Tickets

Easily Create Knowledge Base Articles From Tickets

Quickly Re-Assign/Escalate Tickets to Higher Level Technicians

Efficiently Track Time Spent on Tickets

Add Comments, Attachments and Review History

Send Automated Email Notifications (new tickets, re-assignments, customer notifications, etc.)

Automate Ticket Reminders