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Novo Knowledge Base Software Novo Customer Support Suite Novo Help Desk Software Novo Asset Manager Novo Document Manager Novo Service Desk

Knowledge Base Software
Novo Knowledge Base 4.6 is a robust, scaleable, web-based knowledge management system for capturing & sharing knowledge.  Our easy-to-use software can be quickly implemented into your existing web site or company intranet - in about an hour you will be creating and managing articles.  But don't let the ease of use fool you - this is a robust system with powerful article management and search capabilities.  Flexible administrative options allow you to configure your users and articles in a way the best fits your organization's requirements. 

Customer Support Suite
Whether you currently track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment.

Customer Support Suite 4.6 combines our Novo Help Desk Software with our very powerful, full featured Novo Knowledge Base Software enabling you to provide customer self help, different levels of internal support documentation and more. 

Help Desk Software
Novo Help Desk 4.6 provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments.  User permissions can be configured in a multitude of ways with its highly flexible administrative settings.  Right off the bat your service staff will quickly be creating tickets via the user friendly interface.

Features include automated incident routing, custom business rules, email notifications, reporting and much more. As with other Novo products, Help Desk 4.6 can be bundled with optional modules for a custom support solution.

Asset Management Software
Knowing what assets you have, where they are located, when they were purchased, if they are still in use, etc. is critical to any organization.  Novo Asset Manager 4.6 is an extremely flexible asset tracking solution to help you manage your fixed assets on an ongoing basis.

Assets can be categorized and tracked in an unlimited number of ways and can be related to other assets.  When bundled with Novo Help Desk 4.6, support staff can respond more effectively to end user trouble calls, having access to detailed asset information.

Novo Document Manager
Organizing and providing an easy way to access and search your corporate or organizational documents is critical in today's multi-server network environment. Novo Document Manager 4.6  provides you with a very cost effective, web based system allowing you to quickly upload, categorize, index and search your documents. 

The Novo document management system provides full-text searching within Microsoft Office and PDF documents.  Our external directory search capability also allows you to point to a network directory and index/search Microsoft Office and PDF documents within that structure.  In addition, it has its own built in WYSIWYG HTML editor for creating Multimedia HTML documents directly through a web browser. 

Service Desk Software
The Novo Service Desk 4.6 helps you solve many IT related problems with a very easy to use, flexible web based system. You will improve incident resolution & response times, lower support costs and better manage your IT related services. Key features include Incident, Problem, Change and Configuration Management.

Service Desk 4.6 delivers a powerful system that allows you to easily keep track of: 1) assets, components, etc., 2) incident/problems associated with these assets, 3) asset & system configuration changes, 4) the relationships of these assets and the business functions/processes they provide.