|
Take The
Tour
|
|
We
invite you to take a closer look at our software.
Please select your desired product below. We would be
happy to give you a personal demo of our software -
please contact
us to schedule a Demo/Trial. |
 |
 |
|
Knowledge
Base Software
The Novo Knowledge Base is
a robust, scaleable, web-based knowledge management system for
capturing & sharing knowledge. Our easy-to-use software
can be quickly implemented into your existing web site or
company intranet - in about an hour you will be creating and
managing articles. But don't let the ease of use fool you -
this is a robust system
with powerful article management and search capabilities.
Flexible
administrative options allow you to configure your users and
articles in a way the best fits your organization's
requirements. |
|
|
Customer
Support Suite
Whether you currently track support requests on
paper or spreadsheet, or have customer
support software that is no longer adequate for your
current needs, we invite you to take a look at our Novo
Customer Support Suite Software which enables you to
provide a cost effective intranet or internet customer support
environment. The Novo Customer Support Suite combines our Novo Help
Desk Software with our very powerful, full featured Novo Knowledge
Base Software enabling you to provide customer self help,
different levels of internal support documentation and more.
|
|
|
Help
Desk Software
The Novo Help Desk
provides management and
support staff with a powerful incident tracking solution to
effectively run their support and service departments. User
permissions can be configured in a multitude of ways with its
highly flexible administrative settings. Right off the bat
your service staff will quickly be creating tickets via the
user friendly interface.
Features include automated incident
routing, custom business rules, email notifications, reporting
and much more. As with other Novo products,
Help Desk 4.6
can
be bundled with optional modules for a custom support
solution.
|
|
|
Asset
Management Software
Knowing what assets you have, where they are
located, when they were purchased, if they are still in use,
etc. is critical to any organization. The Novo Asset
Manager is an extremely flexible asset tracking solution to
help you manage your fixed assets on an ongoing basis.
Assets can be categorized and tracked in an unlimited number
of ways and can be related to other assets. When bundled with
the
Novo Help Desk, support staff can
respond more effectively to end user trouble calls, having
access to detailed asset information.
|
|
|
Novo Document Manager
Organizing and providing an easy way to access and search your
corporate or organizational documents is critical in today's
multi-server network environment. The Novo Document
Manager provides you with a very cost effective,
web based system allowing you to quickly upload, categorize,
index and search your documents.
The Novo document management system provides full-text
searching within Microsoft Office and PDF documents. Our
external directory search capability also allows you to point
to a network
directory and index/search
Microsoft Office and PDF documents within that structure.
In addition, it has its own built in WYSIWYG HTML editor for
creating Multimedia HTML documents directly through a web
browser.
|
|
|
Service
Desk Software
The Novo Service Desk helps you
solve many IT related problems with a very easy to use,
flexible web based system. You
will improve incident resolution & response times, lower
support costs and better manage your IT related services. Key
features include Incident, Problem, Change and Configuration
Management.
Service Desk delivers a powerful system that allows
you to easily keep track of: 1) assets, components, etc., 2) incident/problems associated
with these assets, 3) asset & system
configuration changes, 4)
the relationships of these assets and the business
functions/processes they provide.
|
|
|
|
