Customer Support / Call Center

The Problem

Managing customer requests is becoming unmanageable, call volume and customer expectations are exceeding what your call center/help desk staff can effectively respond to, responding to recurring issues is inefficient, time to complete/close requests is slipping past desired timelines, staff leave causing knowledge drain, re-training new staff is slow and painful, ... and the list goes on.

The Solution

Our Novo Customer Support Suite allows you to effectively and easily manage requests from various sources.  This suite combines the Novo Help Desk integrated with our Novo Knowledge Base to provide a robust customer support solution.

What Can It Do For You?

• Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service

• Reduced Operational Costs: reduces call volume allowing existing support representatives to serve more customers 

• Reduced Employee Training Time: provides the ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality resulting in fewer mistakes

• Organize & Track Requests Across Departments: Distributed Help Desk Management allows each department or group within your organization to manage their own support/request/project queue.  Global managers can view/manage all queues.

Click Here to learn more about Novo Customer Support Suite