Software Documentation

The Novo document management system provides full-text searching within Microsoft Office and PDF documents.  Our external directory search capability also allows you to point to other network directories (shares) and index/search Microsoft Office and PDF documents within these directories.  In addition, it has its own built in WYSIWYG HTML editor for creating Multimedia HTML documents directly through a web browser.

Core software document  management features and benefits are listed below.  Please contact us if you have any questions...we look forward to putting our "knowledge" to work for you!  Some applications of our software documentation tools include:

• Company Intranet/Extranet Portal - electronic document management & sharing with internal employees and external customers

• Technical Documentation Repositories for Customer Support Technicians

• Installation/Set-up/ Process Documentation

• Self Help Training/Reference for End Users

• Easy to Manage Company Intranet for Internal Web/Documentation Publishers

• Lessons Learned/Best Practices documentation for Knowledge Engineers

Software Documentation Tools Features

What will our Software Documentation Software do for you?

• Online Self-Support User Tool: provides 24/7 documentation, troubleshooting and self help information for your software users

• Staff Efficiency: prevents staff from wasting time trying to find documents or re-creating documents they cannot find.

• Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster with quick access to job procedures, business processes, etc. -  reducing training time and providing higher job quality

• Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves

Software Documentation Software Features
click to see selected feature below

• Web Based, Configurable, Industry Standards

  • Completely Web Based - only a Web Browser is needed to administer & use the documentation software system 

  • Easily Accessible on your Corporate Intranet or Web Site

  • Non-Proprietary, Industry Standard Architecture (Access, SQL Server or Oracle)

  • In-House & Hosted (ASP) Editions available

  • No Additional Hardware Required (can typically be installed on existing servers)

  • Utilizes Existing IT skills with minimal need for re-training

• Flexible Security & User Roles (Enterprise Edition) 

  • Access Levels: Ability to define where articles can be viewed (Public, Intranet, Department or Private)

  • User Roles Management - allows customizable user roles so you can define what your users can and cannot do

  • Multi-Department/Group Knowledge Management - allows documents to be managed at the department/group level.  Each department can create and manage their own information

• Active Directory/LDAP Integration (Enterprise Edition - Optional Module)

  • Maps Active Directory Groups to Departments and Roles - providing single sign on and easier user administration

  • End User Active Directory Authentication & Search - single sign on for corporate end users.  Also allows searching Active Directory for End User Authentication

  • Built in User Authentication - complete built in User Management if Active Directory is not used 

• Content Editing Features:

  • Robust Formatting: MS Word like toolbar allows HTML document text to be easily formatted.  

  • Image & Multimedia Flash File Capabilities: Uploading and inserting images and multimedia Flash files is easily done through a built in image/flash file manager.  

  • Spell Check: Has a built in spell checker within the Editor

  • Tables, Hyperlinks and More: Other HTML document editing features include the ability to insert tables, hyperlinks and more.
    

• File Attachments:

  • Multiple Formats: Ability to upload a file of any format as an attachment 

  • Searchable Attachments (Enterprise Edition): Attached MS Office and PDF documents are completely Full Text searchable

• External Directory Search:

  • Index/Search: Ability to point to other network directories (shares) and index/search Microsoft Office and PDF documents within these directories

• Content Quality Features (Enterprise Edition):

  • Document Routing and Approval: Ability to enable Knowledge Base editor changes/submissions to be automatically routed to an administrator before the article is publicly viewable

  • Automatic Document Archiving and Version Control: If enabled, automatically archives an article each time a change is made.

  • Article Review/Expiration: Ability to set review/expire dates for individual articles

• Search Quality Features:

  • Full Text Search Capability: Searches ALL text (titles, summaries, keywords

  • Basic and Advanced Knowledge Search: Ability to do a quick or advanced searching

  • Search Relevancy: Displays search results with the most relevant articles listed first

• Advanced Search Features (Enterprise Edition):

  • Searchable Attachments: Ability to do Full Text searching of attached MS Office and PDF documents

  • Natural Language Engine: Obtain better search results by eliminating unimportant words

  • Thesaurus Engine: Allows for better search results by expanding related words

  • Search Filters: Provides the ability to use broad or narrow search filter classifications

• Additional Information Access Features:

  • Table of Contents: Easy to view drill down left navigation tree

  • Categorization of Articles (Enterprise Edition): Allows the ability to associate documentation software articles to one or more search filter categories (for narrowing down search results).  

  • Content Types (Enterprise Edition): Allows knowledge base administrators to define broad article/document types (i.e. Policies, Technical Tips, White Papers, etc.).  Searches can be performed on one or more Content Types providing more relevant search results. 

  • Email Articles: 2 Click Email Article feature allows for knowledgebase articles to be emailed as attachments or hyperlinks back to the knowledge base.

  • Printer Friendly Articles: Provides the ability to view/print printer friendly articles OR complete chapters.

• User Feedback Mechanisms:

  • Hit Tracking: Ability to track number of times each article is viewed

  • Voting System (Enterprise Edition): Ability for web users to rate an article on its helpfulness

  • Search Phrase Logging (Enterprise Edition): Ability to track search phrases being used and the number of articles found as a result of the search

• Question Management:

  • Submit a Question: If enabled, visitor questions are automatically emailed to Administrators and stored in the software documentation tools for easy review 

• Reporting:

  • Basic/Advanced Reporting: List articles by a variety of different filtering options and report on popularity/votes

  • Search Phrase Reporting: Review search phrases used and number of matching articles

• Internationalization

  • Multiple Language Capability: Ability to create knowledge bases in different languages.  Allows you to create links from your web site to the appropriate knowledge base language.

  • Translation Workflow:  Allows editors to create articles in their default language and flag them to be translated in other languages.  Emails are automatically sent notifying translators of an article to be translated.

  • Time Zones: Ability to set the time zone of the knowledge base server

Software Documentation Software System Requirements:

• Operating System: Windows 2000/2003 Server,

• Web Server: Internet Information Server (IIS) 5+

• Database Support

  • Microsoft SQL Server 2000

  • Microsoft SQL Server 2005

  • Microsoft SQL Server 2005 Express Edition (with Advanced Services)

• Web Browser: Cross-Platform Browser (for Read Access), Internet Explorer 5.5+ 
  (WYSIWYG HTML Editing only)