Executive Brief White Papers
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Computing in the Novo Cloud
The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet for most businesses and is it right for you? And are all clouds the same? Here’s what you need to know about computing in the Cloud, and what sets the Novo Cloud apart from the rest.
Consolidating Requests via a Shared Services Environment
This paper will discuss the financial and organizational benefits of consolidating request management through a single, central Shared Services web based service desk.
The Benefits of Integrated Authentication
This paper will discuss an overview of application authentication and authorization, the problem that arises as a result of multiple authentication systems and the resulting cost to an organization. Integrated authentication and authorization will be presented as the solution along with the benefits to an organization. We will conclude by introducing how the Novo Service Desk and its add-on modules provide methods for this type of integration and the benefits that arise as a result of using these methods.
Managing Your Assets in Conjunction with Your Help Desk Ticketing System
This paper will discuss the benefits of integrating asset management and help desk software systems together to aid IT workers, maximize reporting capabilities and improve efficiency.
7 Ways to Consolidate and Control Your Agency-Wide IT Assets and Service Requests through a Central Web Based Service Desk
This paper will discuss some of the key challenges facing today’s Government CIO’s and how they are effectively resolved utilizing the benefits of a central, web-based, Service Desk system.
Managing SOX: The Benefits of Service Desk Software in SOX Compliance
This paper will discuss the impact of Sarbanes-Oxley compliance on businesses, and how service desk support software can be used to effectively manage many compliance regulations.