citizen-request-manager

• Customer Request Manager | Screenshot Tour

  

• CRM - Admin Dashboard

  Fully customizable portal dashboard for at-a-glance viewing of lists and managing reports. Drag and drop components allow you to quickly and easily arrange and sort the dashboard to each administrator's personal preferences.
  

• CRM - Robust Reporting

  Built-in Reports - numerous standard pre-built reports included. Metrics On Demand - ability to configure drill down charts and graphs.
  

• Flexible User Roles

  User Roles Management - allows customizable user roles so you can define what your users can and cannot do.
  

• CRM - Knowledge Base Workflow

  Knowledge Base articles that have been added or changed require multiple people in various departments to approve the new or changed article. The Novo Work Flow System provides a flexible method for automating AND keeping track of these approval tasks.
  

• CRM - Request Workflow Tasks

  Many requests require multiple people in various departments to either approve the request. The Novo Work Flow System provides a flexible method for automating AND keeping track of these tasks. Results are improvement in quality and control of information systems.
  

• CRM - User Defined Fields

  Empowers Managers with the ability to customize fields available in a request form to their specific needs. Allows multiple categorizations of Knowledge Base Articles
  

• CRM - Custom Business Rules

  Flexible Business Rules - for auto assignment of requests, auto notifications, etc
  

• CRM - Automatic Email Notification

  Confirmation Receipt To Customers/End Users/ - an email is sent back to the customer/end user that submitted the request to confirm its receipt.
  

• CRM - Flexible Request Queue

  Easily enable/disable columns to display
  

• CRM - Time Management

  Punch In/Punch Out Request Time Tracking - the software tracks cumulative time spent on a request.
  

• CRM - Knowledge Base Integration

  Customer/End User Self Help - provides a web self help system to customers/end users allowing them to answer their own questions, which reduces call volume.
  

• CRM - Request Editor

  Easy to use system to creat and edit requests
  

• CRM - Feedback Tool

  Allows citizens to comment on their experience.