Free ROI Analysis | Customer Support Software

ROI Request

Knowing your return on investment is key to making a software purchase. Simply give us some basic information and we’ll prepare a customized ROI for you. We’ll even send you a printable excel report – no hassles!

Request Tracking
Current Staff Costs | Work Hours:
Staff Work Hours/Day*
Enter the number of hours your staff work per day
Staff Work Days/Week*
Enter the number of Days per week your staff work
Work Weeks/Year*
Enter the number of weeks your staff work (excluding vacation time)
Annual Support Rep. Cost*
Enter the average annual salary (salary plus benefits) of a Support Representative (in US Dollars)
Current Request/Incident Volume | Number of New Requests:
Average Calls/Day*
Enter the average number of support related phone calls the support center/help desk receives per day
Average Emails/Day*
Enter the average number of support related emails the support center/help desk receives per day
Current Time Usage | Time spent per Request:
Phone Time/Request*
Enter the estimated time (on average) spent on the phone per request (in minutes)
Research Time/Request*
Enter the estimated time (on average) spent researching resolutions for each request (in minutes)
Email Time/Request*
Enter the estimated time (on average) spent in email correspondence for each request (in minutes)
Copy/Paste Email to Request Time*
Enter the estimated time (on average) that is spent each day manually creating (copy/paste) request records from emails (in minutes)
Knowledge Management (If applicable)
Time Saved/Request
Enter the estimated time savings per request if support reps could easily find answers in a knowledge base (in minutes)
% of Deferred Requests
Enter the estimated % of requests you feel can be eliminated with a web based customer self help knowledge base
Contact Info:
First Name*
Last Name*
Organization*
Phone*
Email Address*

ROI Request

ROI Request

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