|
|
 |
Product Overview
|
|

Novo Solutions web based Service Desk can
be used in a variety of different applications. Please contact
us us if you have any questions...we look forward to
putting our knowledge to work for you!
-
Incident
Management
-
Problem Management
-
Change Management
-
Configuration Management
Click here for a
complete description of our Service Desk Software

Novo Solutions web based Knowledge Base software can
be used in a variety of different applications. Please contact
us us if you have any questions...we look forward to
putting our knowledge to work for you!
-
Knowledge Management
-
Customer Support
-
Employee Training

-
Better & Faster Customer Support
-
Reduced Operational Costs
-
Reduced Employee Training Time
-
Centralized & Retained Employee Knowledge
Click here for a
complete description of our Knowledge Base Software

Novo Solutions Help Desk is a
flexible system that can be used for tracking and responding to a
variety of issues. Here are just a few:

Click here for a complete
description of our Help Desk Software

Novo Solutions Customer Support Suite combines Novo Help
Desk with Novo Knowledge Base to
provide a full featured customer support solution. With the Novo
Customer Support Suite, you will be able to provide:
24 x 7 Customer Self-Service
- Customer Access to Support Request Status
- Issue Tracking
- Change Management
- Basic Project Management
- Knowledge Management

- Faster Problem Resolution
- Reduced Support Staff Time
- Organize & Track Requests Across Departments
Click here for a complete
description of our Customer Support Software

Novo Solutions Asset Manager. With the Novo Asset Manager, you will be able to provide:
Keeping
track of PCs, laptops, PDAs, printers, network equipment,
software, phones, desks, etc.
- Track asset changes (moves, status, etc.)
- Report on asset by status, locations, etc.

- Improve Organization/Control of Assets
- Reduce Time Spent Managing & Maintaining Assets
- Empower Your Asset Manager(s)
Click here for a complete
description of our Asset Management Software

Novo Solutions Document Manager can be used to
effectively manage documents typically spread out across an
organization.
 
Click here for a
complete description of our Document Management Software
|