Knowledge Base Software
Novo Solutions
Knowledge Base, Help Desk & Customer Support Software
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Internet Help Desk (888) 316-4559 (US)
Internet Help Desk 020 7669 4008 (UK)


Internet Help Desk Knowledge Base
Internet Help Desk Help Desk Software
Help Desk Software Customer Support Suite
Internet Help Desk Service Desk
Internet Help Desk Change Manager
Help Desk Software Citizen Request Manager
Help Desk Software Asset Manager
Help Desk Software Document Manager
 

Product Overview

Novo Solutions offers a suite of  Knowledge Management and Customer Service software products to meet your company's unique needs.     Novo Software products include:

Novo Service Desk - Integrated Incident, Problem, Change and Configuration Management
Novo Knowledge Base - Knowledge Base Software
Novo Help Desk - Help Desk Software
Novo Customer Support Suite - Help Desk Software integrated with our Knowledge Base Software
Novo Asset Manager - Asset Management Software 
Novo Document Manager - Document Management Software 
     

Novo Solutions web based Service Desk can be used in a variety of different applications.  Please contact us us if you have any questions...we look forward to putting our knowledge to work for you!

  • Incident  Management
  • Problem Management
  • Change Management
  • Configuration Management
Click here for a complete description of our Service Desk Software
 

Novo Solutions web based Knowledge Base software can be used in a variety of different applications.  Please contact us us if you have any questions...we look forward to putting our knowledge to work for you!

  • Knowledge Management
  • Customer Support
  • Employee Training
  • Better & Faster Customer Support
  • Reduced Operational Costs
  • Reduced Employee Training Time
  • Centralized & Retained Employee Knowledge
Click here for a complete description of our Knowledge Base Software
 

Novo Solutions Help Desk is a flexible system that can be used for tracking and responding to a variety of issues.  Here are just a few:

  • Help Desk Ticket Management
  • Issue Tracking
  • Change Management
  • Basic Project Management
  • Reduced Support Staff Time
  • Organize & Track Requests Across Departments
Click here for a complete description of our Help Desk Software 
 

Novo Solutions Customer Support Suite combines Novo Help Desk with Novo Knowledge Base to provide a full featured customer support solution. With the Novo Customer Support Suite, you will be able to provide:

  • 24 x 7 Customer Self-Service
  • Customer Access to Support Request Status
  • Issue Tracking
  • Change Management
  • Basic Project Management
  • Knowledge Management
  • Faster Problem Resolution
  • Reduced Support Staff Time
  • Organize & Track Requests Across Departments

Click here for a complete description of our Customer Support Software

Novo Solutions Asset Manager. With the Novo Asset Manager, you will be able to provide:

  • Keeping track of PCs, laptops, PDAs, printers, network equipment, software, phones, desks, etc. 
  • Track asset changes (moves, status, etc.)
  • Report on asset by status, locations, etc. 

  • Improve Organization/Control of Assets
  • Reduce Time Spent Managing & Maintaining Assets
  • Empower Your Asset Manager(s)

Click here for a complete description of our Asset Management Software

 

Novo Solutions Document Manager can be used to effectively manage documents typically spread out across an organization.

  • Organized Documentation
  • Quick Access to Documents (organized Table of Contents and Advanced Searching)
  • Reduced Operational Costs 

Click here for a complete description of our Document Management Software

  Contact Us for more information.

 
*  Please Note. The software box is only graphical and does not represent any actual packaging.
 
 

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