Product Overview

Novo Solutions web based Service Desk can be used in a variety of different applications.   Please contact us us if you have any questions...we look forward to putting our knowledge to work for you!

• Incident  Management

• Problem Management

• Change Management

• Configuration Management

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Novo Solutions web based Knowledge Base software can be used in a variety of different applications.  Please contact us us if you have any questions...we look forward to putting our knowledge to work for you!

• Knowledge Management

• Customer Support

• Employee Training

• Better & Faster Customer Support

• Reduced Operational Costs

• Reduced Employee Training Time

• Centralized & Retained Employee Knowledge

Click here for a complete description of our Knowledge Base Software

Novo Solutions Help Desk is a flexible system that can be used for tracking and responding to a variety of issues.  Here are just a few:

• Help Desk Ticket Management

• Issue Tracking

• Change Management

• Basic Project Management

• Reduced Support Staff Time

• Organize & Track Requests Across Departments

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Novo Solutions Customer Support Suite combines Novo Help Desk with Novo Knowledge Base to provide a full featured customer support solution. With the Novo Customer Support Suite, you will be able to provide:

• 24 x 7 Customer Self-Service
• Customer Access to Support Request Status
• Issue Tracking
• Change Management
• Basic Project Management
• Knowledge Management

• Faster Problem Resolution
• Reduced Support Staff Time
• Organize & Track Requests Across Departments

Click here for a complete description of our Customer Support Software

Novo Solutions Asset Manager. With the Novo Asset Manager, you will be able to provide:

• Keeping track of PCs, laptops, PDAs, printers, network equipment, software, phones, desks, etc. 
• Track asset changes (moves, status, etc.)
• Report on asset by status, locations, etc. 

• Improve Organization/Control of Assets
• Reduce Time Spent Managing & Maintaining Assets
• Empower Your Asset Manager(s)

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Novo Solutions Document Manager can be used to effectively manage documents typically spread out across an organization.

• Organized Documentation

• Quick Access to Documents (organized Table of Contents and Advanced Searching)

• Reduced Operational Costs 

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Contact Us for more information.