You spoke....we listened!  We are pleased to deliver version 4.8 with many feature enhancements our clients have been asking for!

Here's what's new!

Company News: Central area that can be a Home Page +Search hub for your Knowledge Base
Article Comments: Blog style in line comments beneath selected articles so visitors can interact with each other on article content
Enhanced Article Feedback: Article Feedback and Voting enhancement that allows you to better track how well your support documentation is serving your customers
RSS Capability: RSS feeds allow customers to stay informed with the latest article posts.

Other Enhancements:
Core/General:

• Ability to Disable Admin Users
• Ability to reorder Custom Rules
• Ability to run custom timer rules on Date & Date/Time UDF's

Knowledge Base:

• AJAX style auto complete search field on Home Page and Advanced search pages
• Normalize Cute default font and default.css content styles
• Ability to display Author &/or Editor
• Ability to change Authorship of an article
• Ability to enable a Captcha feature on Article Comments, Feedback and Questions
• Various Custom Rules Enhancements
• New Mailto Variables (Author; Editor; Group; etc.)
• Run Rules based on Editors

Help Desk:

• Memorized Ticket Scheduling Enhancement
• Ability to export viewcase.asp to excel
• Enhanced Assign Due Date and UDF action for custom rules
• Enhanced Ticket Search Enhancement
• Ability to Enable/Disable Automatic New Ticket Notifications

Assets:

• Add Asset UDF setting display on asset search
• Related Articles section on Add/Edit Asset.asp
• Status ordering for Assets
• View Paths for Locations (reports)

Reports:

• Ability to create a Report that shows all users that are subscribed to a particular article
• Ability to create a customer report that includes subscriptions
• Ability to report on Assets with related Articles and Visa-Versa
• Report on Included Articles
• View Paths for Categories and Asset Locations

Contact us for a free trial!