Take a look at the functionality changes and enhancements with this latest version upgrade.  Version upgrades are included with your Novo support plan.  If you would like information on how to update your present version to 4.5 please complete our Upgrade Request Form and we will reply shortly with upgrade instructions. For information on acquiring or renewing an annual support plan please contact our support department.

Functionality Changes:

• Themes - Now you can select any of several theme sets for an instantaneous color change to the application. Or, you can create your own site wide theme.
• End User Assets - Open your public portal to your customers to view their managed assets.
• Contact Roles - We’ve added several new Contact Roles that give more admin ability to grant permissions.

Functionality Enhancements:

• Multiple Contact Authentication - If needed, create a single set of credentials for distribution to many End Users so they can have access to the software without expiring each other’s sessions.
• UDF Display Choices - Choose whether to display an Account or Contact User Defined Field values on Help Desk Tickets.
• PC Inventory - Export PC Inventory lists to MS Excel.
• Ticket ID in Custom Rules - It is now possible to place a Ticket ID variable in the subject line of emails sent by Help Desk Custom Rules.