Contact: 
Anne Sych
Novo Solutions Inc.
(757)687-6590
marketing@novosolutions.com
www.novosolutions.com 

Headline: Virginia Beach based software company, Novo Solutions, empowers support managers with its new Custom Report Writer management tool.

VIRGINIA BEACH, VA USA – 5/8/07 - Novo Solutions has announced the release of the Novo Report Writer, leading the customer support software industry with this breakthrough in application reporting capabilities.

Support software is typically designed with a variety of pre-built reports available for access to administrators. Since different companies have different reporting needs, many times these pre-built reports are not adequate. Support Managers are often forced to purchase third party reporting software to get the custom reports they need. This requires an additional capital for licensing the third party application, not to mention the time investment of SQL Database Administrators whose expertise is needed in other areas.

Using ASP.NET controls, the new Novo Report Writer Wizard allows admin users of the Novo Solutions family of products to generate their own reports and save them to a specific category. A time saver, this tool will build a simple custom report in less than five minutes

The Novo Report Writer wizard guides super admin users down the path to building a report that is appropriately formatted and easy to read. The new tool is simple to use and easy to understand, and follows an intuitive flow for generating unlimited reports. The Report Writer addresses all steps in the reporting process allowing for optional design elements, flexible management controls, and is seamlessly integrated with the novo management portal. Since the Report Writer is completely database driven, every table structure within the Novo database can be mined for data, resulting in a wealth of reporting possibilities. Once created, reports will be neatly formatted according to grouping if necessary, and stored for future use. In addition, reports can be printed or easily exported to Microsoft Excel.

Novo Solutions, a frontrunner in customer support software solutions, is pleased to lead the way in this groundbreaking product enhancement.