Contact Information:
Richard Hunter
Novo Solutions Inc.
(888) 316-4559
sales@novosolutions.com 


VIRGINIA BEACH - 2/1/06 - Novo Solutions Inc. announced the release of 4.2, an enhanced version of their popular web-based customer support software. The Novo Software Version 4.2 has 3 powerful new Modules: The Asset Management Module, and the Knowledge Base & Help Desk Work Flow Modules. Representing a sequence of dependant tasks, a Work Flow order is easily handled by responsible staff, ensuring your personnel have a clear vision of their tasks and timelines. These modules are a separate purchase available from Novo Solutions.

Asset Management:

• Asset Management Module: The Assets module allows admin users to effectively manage any assets available (computers, furniture, etc.) keeping track on changes in a company’s inventory. With the module’s features, assets can be assigned to any person, related to other assets, associated them with different locations, etc. This module is a separate purchase available from Novo Solutions. 

Knowledge Management:

• Knowledge Base Work Flow Module: With this new Work Flow module, the user is able to define article approval chains while using the timeline to better administer company or department activity. 
• Subscription to Articles: Subscriptions can now be enabled to allow admin & end users to receive email messages informing them on changes to their favorite articles. This functionality has a number of useful options, such as Subscribe to Sub articles of the Current Article, Subscribe to the Current Article’s Category, and User’s Personal Subscription Profile, etc.
• Knowledge Base Custom Rules: With the help of Knowledge Base Custom Rules one can turn management of articles into a fully automated process by triggering actions based on an event and/or a condition or even several conditions. This functionality is an extremely flexible tool allowing users to effectively keep track of and monitor changes taking place at the article level.
• Enhanced Active Directory: Multiple Active Directory servers are now supported in Knowledge Base 4.2

Help Desk 4.2

• Help Desk Work Flow Module: Organize and assign multiple tasks per ticket. Delegate complex jobs to several team members and track them using the timeline to better administer company or department activity.
• Enable Full Ticket Details In Notifications: With this option enabled, the ticket notification emails sent to Help Desk admin users will contain information on ticket’s properties, notes, and with links to related articles, and attachments. Now, notes are generated in Tickets whenever the any of the areas below are modified:

  Title Description Resolution Status User Assigned Category

  Content Type Product Priority Group UDF - User Defined Fields

For more information on the Novo Suite of Customer Support Software products go to the company's website at www.novosolutions.com.