KB/HD-40 Press Release

For Immediate Release

Contact Information:
Richard Hunter
Novo Solutions Inc.
(888) 316-4559
sales@novosolutions.com

VIRGINIA BEACH - 4/15/05 - Novo Solutions Inc. announced the release of Knowledge Base 4.0, an enhanced version of their popular web-based, knowledge base software. In addition to the current features of their KB software, this newest version includes upgraded user functionality, making it easier to use, and a very robust application for the money. New upgraded features of Knowledge Base 4.0 include:

Public "Portal Views" -Define articles groups or "Views" that end users will see when they log in
New Thesaurus Engine - Now with Auto Cross Referencing!
Page Setup - Instantly hide or unhide columns in "list" style pages i.e: Accounts, Contacts & Manage Tickets.
Improved Article Translation Interface - Hyperlinks to translated and/or original articles
New Article Content handling - For better search results
Save Articles as Drafts - Edit a published article as a "Draft" while leaving the original article untouched and online. When the draft is ready, instantly update the original article.
MSDE support - The addition of MSDE to the list of supported "Back end" database technologies which also includes Oracle, MS SQL Server and MS Access.
External Indexing- Documents that need not be associated with articles can be placed on any network share. Configure that share to be indexed and searchable documents will be returned on Knowledge Base searches.
Most popular and most helpful articles grouped by department: Choose to display a Department filter on the most popular and most helpful articles pages.
and more

Also gaining new functionality is Help Desk 4.0, a full featured Help Desk module for request tracking issues. New features include:

Tickets display changes- Display of categories, departments, ticket assignments, date due separately on the admin and public side.
Enable auto escalation recipients- Auto escalation script sends automatic emails to Support Request Recipients and Auto Escalation Recipients.
Page Setup- Implemented on the Accounts, Contacts, Flat Contacts, Manager Tickets pages.
Auto Email when ticket is updated by the end-user
Ability to turn off Ticket Reassignment Notifications
Ticket Due date: Ability to add a due date - when the ticket should be completed by.
Ability to Close ticket from the Public side
Ability to change the customer contact on a ticket
Auto Assign New Added Tickets: When enabled ticket is automatically assigned to user who is added a ticket.
Account name can be optional for Flat Contacts

Knowledge Base and Help Desk applications are designed to work together as well as independently so as to be customized for specific user needs. A free trial version is available.

About Novo Solutions

Novo Solutions, Inc. is an information management solutions company. Applications are designed to solve business problems, operate and market businesses more efficiently and provide better service domestic and international customers.

One of the core solutions is Knowledge Base 4.0, a web-based, scalable Knowledge Base application, providing web support & documentation solutions. In addition to Knowledge Base, Novo Solutions provides a suite of E-business and web-based products & services, with the goal of helping companies maximize profitability and organizational effectiveness.