Knowledge Management Software

Capturing and leveraging your corporate or organizational knowledge is critical in today's marketplace.  Our knowledge management software - the Novo Knowledge Base Enterprise Edition provides you with a very cost effective, web based system allowing you to quickly capture, classify and make this knowledge available to the appropriate people in your company or organization.   Our knowledge management tool is used in a variety of industries.  With its robust editing, file attachment, categorization and search capability, our knowledge management software provides the functionality you need to retain and benefit from your knowledge assets.   Core knowledge management software features and benefits are listed below.  Please contact us if you have any questions...we look forward to putting our "knowledge" to work for you!   Some applications of our Knowledge Management Software include: Centralized Policies, Procedures and Employee Training for HR Managers Technical Knowledge Repositories for IT Personnel Competitive Analysis for Sales Managers Customer Support/Self Help for Customer Service Managers Centralized Product Specifications and Testing Results for Plant Managers Machinery Troubleshooting for Plant/Maintenance Managers Easy to Manage Company Intranet for Internal Web/Documentation Publishers Lessons Learned/Best Practices documentation for Knowledge Engineers           Knowledge Management Software Features

What will our Knowledge Management System do for you?

• Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality

• Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service

• Reduced Operational Costs: reduces re-researching problems that have already been solved.

• Production Efficiencies: facilitates higher levels of equipment uptime by having troubleshooting and maintenance information readily accessible.

• Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves

Knowledge Management Software Features
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• Web Based, Configurable, Industry Standards

  • Completely Web Based - only a Web Browser is needed to administer & use the system 

  • Easily Accessible on your Corporate Intranet or Web Site

  • Industry Standard Architecture (MS SQL Server, ASP/ASP.Net)

  • In-House & Hosted (ASP) Editions available

  • No Additional Hardware Required (can typically be installed on existing servers)

  • Utilizes Existing IT skills with minimal need for re-training

• Flexible Security & User Roles (Enterprise Edition) 

  • Access Levels: Ability to define where articles can be viewed (Public, Intranet, Department or Private)

  • User Roles Management - allows customizable user roles so you can define what your users can and cannot do

  • Multi-Department/Group Knowledge Management - allows Knowledge Base articles to be managed at the department/group level.  Each department can create and manage their own information

  • Portal views- The public view can be divided so that authenticated contacts can view only the assigned content .

• Active Directory/LDAP Integration (Enterprise Edition - Optional Module)

  • Maps Active Directory Groups to Departments and Roles - providing single sign on and easier user administration

  • End User Active Directory Authentication & Search - single sign on for corporate end users.  Also allows searching Active Directory for End User Authentication

  • Built in User Authentication - complete built in User Management if Active Directory is not used 

• Content Editing Features:

  • Robust Formatting: MS Word like toolbar allows knowledge base article text to be easily formatted.  

  • Image & Multimedia Flash File Capabilities: Uploading and inserting images and multimedia Flash files is easily done through a built in image/flash file manager.  

  • Spell Check: Has a built in spell checker within the Editor

  • Tables, Hyperlinks and More: Other knowledge base editing features include the ability to insert tables, hyperlinks and more.
    

• File Attachments:

  • Multiple Formats: Ability to upload a file of any format as an attachment 

  • Searchable Attachments (Enterprise Edition): Attached MS Office and PDF documents are completely Full Text searchable

  • External Indexing:  Place documents that need not be associated with articles on any network share.  Configure that share to be indexed and searchable documents will be returned on Knowledge Base searches.
    
    

• Content Quality Features (Enterprise Edition):

  • Document Routing and Approval: Ability to enable knowledge base editor changes/submissions to be automatically routed to an administrator before the article is publicly viewable

  • Automatic Document Archiving and Version Control: If enabled, automatically archives an article each time a change is made.

  • Article Review/Expiration: Ability to set review/expire dates for individual articles

• Search Quality Features:

  • Full Text Search Capability: Searches ALL text (titles, summaries, keywords

  • Basic and Advanced Knowledge Search: Ability to do a quick or advanced searching

  • Search Relevancy: Displays search results with the most relevant articles listed first

• Advanced Search Features (Enterprise Edition):

  • Searchable Attachments: Ability to do Full Text searching of attached MS Office and PDF documents

  • Natural Language Engine: Obtain better search results by eliminating unimportant words

  • Thesaurus Engine: Allows for better search results by expanding related words

  • Search Filters: Provides the ability to use broad or narrow search filter classifications

• Additional Information Access Features:

  • Table of Contents: Easy to view drill down left navigation tree

  • Categorization of Articles (Enterprise Edition): Allows the ability to associate knowledge base software articles to one or more search filter categories (for narrowing down search results).  

  • Content Types (Enterprise Edition): Allows knowledge base administrators to define broad article/document types (i.e. Policies, Technical Tips, White Papers, etc.).  Searches can be performed on one or more Content Types providing more relevant search results. 

  • Email Articles: 2 Click Email Article feature allows for knowledge base articles to be emailed as attachments or hyperlinks back to the knowledge base.

  • Printer Friendly Articles: Provides the ability to view/print printer friendly articles OR complete chapters.

• User Feedback Mechanisms:

  • Hit Tracking: Ability to track number of times each knowledge base article is viewed

  • Voting System (Enterprise Edition): Ability for web users to rate an article on its helpfulness

  • Search Phrase Logging (Enterprise Edition): Ability to track search phrases being used and the number of articles found as a result of the search

• Question Management:

  • Submit a Question: If enabled, visitor questions are automatically emailed to Administrators and stored in the system for easy review 

• Reporting:

  • Basic/Advanced Reporting: List articles by a variety of different filtering options and report on popularity/votes

  • Search Phrase Reporting: Review search phrases used and number of matching articles

• Internationalization

  • Multiple Language Capability: Ability to create knowledge bases in different languages.  Allows you to create links from your web site to the appropriate knowledge base language.

  • Translation Workflow:  Allows editors to create articles in their default language and flag them to be translated in other languages.  Emails are automatically sent notifying translators of an article to be translated.

  • Time Zones: Ability to set the time zone of the knowledge base server

Knowledge Management Software System Requirements:

• Operating System: Windows 2000/2003 Server,

• Web Server: Internet Information Server (IIS) 5+

• Database Compatibility Options: 

  • Microsoft Access database (Included)

  • MSDE database 

  • Microsoft SQL Server 7+ 

  • Oracle 9i+ (Requires Novo Oracle Plug-In Module)

• Web Browser: Cross-Platform Browser (for Read Access), Internet Explorer 5.5+ 
  (WYSIWYG HTML Editing only)