Knowledge Management Software
The Novo Knowledge Management Software can be used in a range of internal & external environments. Our easy-to-use software is a perfect solution for small, medium or 
large businesses who need a safe and secure place to store information for supporting customers, internal Intranet, Human Resources , managing documents and more.
Core knowledge management software features and benefits are listed below. Please contact us if you have any questions…we look forward to putting our “knowledge” to work for you.
Knowledge Management Software Benefits:
- Improved Customer Support: provides faster problem resolution and 24/7 web-based self service
- Reduced Operational Costs: reduces your incoming call volume allowing support agents to serve more customers
- Faster Employee Training Time: empowers new and existing employees to gain job knowledge faster, reducing training time and supporting higher job performance
- Retained Employee Knowledge: a documented and centralized knowledge base prevents valuable information from leaving when an employee leaves
Features:
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Web Based, Configurable, Industry Standards- Completely Web-Based Application – only a standard web browser is needed to manage & use the system
- Easily Installed and Accessible on your Company Intranet or Website
- Industry Standard Architecture (MS SQL Server, ASP/ASP.Net)
- Available as In-House & Hosted
- No Additional Hardware is Required (can typically be installed on existing servers)
- Utilizes Existing IT skills with minimal need for re-training
- Access Levels: Ability to define where articles can be viewed (Public, Intranet, Departmental or Private)
- User Roles: allows customizable user roles to define what your users may and may not do
- Multi Department/Group Knowledge Management: allows knowledge base articles to be managed at the department or group level. This allows each department to create and manage their own information
- Portal Views: The public view can be set so that authenticated contacts can view only the designated information
- Maps Active Directory Groups to Departments & Roles – provides single sign on as well as easier user administration
- End User Active Directory Authentication & Search – single sign on for customers/end users. This also enables searching Active Directory for customers/end users when customer support representatives add requests.
- Built in User Authentication – the knowledge base features complete built in User Management if Active Directory is not used
- Robust Formatting: MS Word like editor allows article text to be easily formatted.
- Image & Multimedia Flash File Importing: Uploading and inserting images and multimedia Flash files into the Knowledge Base is easily done via the built in image/flash file manager.
- Spell Check: Built in spell check tool within the editor
- Tables, Hyperlinks and More: Other standard editing features include the ability to insert tables, hyperlinks and more.
- Multiple Formats: Ability to upload any file format as an attachment
- Searchable Attachments (Enterprise Edition): MS Office and PDF attached documents are completely Full Text searchable
- External Indexing: Allows you to place documents that need not be associated with articles on any network share. Simply configure that share to be indexed and searchable documents will be returned in article searches.
- Document Routing & Approval: The ability to enable editor changes to be automatically routed to an administrator before the article is viewable to the public
- Automatic Document Archiving and Version Control:When enabled, automatically archives an article each time an edit is made.
- Article Review/Expiration: Ability to set review and expire dates for specific knowledge base articles
- Use & Benefit: In certain cases articles that have been added or changed require several people in multiple departments to approve the edited article. The Novo Work Flow tool provides a powerful method for automating AND managing the approval tasks. This benefits are time saved and missing tasks typically encountered with manual routing.
- Predefined & “On the Fly” Work flows: Ability to create work flows from a list of predefined tasks you create or “on the fly” as articles are being created.
- Completion/Approval Paths: Ability to define work flows with various completion and approval paths.
- Rules Based Auto Assignment: Ability to automatically assign predefined work flows to Knowledge Base articles based on flexible business rules (for example when an article is added to a particular category).
- Auto Email notifications: Automatic email notifications are sent to the appropriate person or group to notify when reviews are completed or rejected.
- Work Flow Task Queue: Empowers managers to view pending task status, assignment, predecessor relationships and deadlines (with color coded due dates for past due, current, and future tasks).
- Full Text Search Capability: Searches ALL text (including titles, summaries,and keywords
- Basic and Advanced Search: Ability to do a basic or advanced search
- Search Relevancy: Displays search results listing the most relevant articles first
- Searchable Attachments: Ability to do Full Text searching of attached MS Office and PDF documents
- Natural Language Engine: Gain better search results by disregarding unimportant words
- Thesaurus Engine: Allows for better search results by expanding related words
- Search Filters: Provides the ability to use broad or narrow search filter classifications
- Use & Benefit: Over time new Knowledge Base articles are added while others are changed. To keep administrators & end users informed of changes they need to be notified. The subscription system allows users to subscribe to articles and receive automated email notifications as articles are added or changed. The benefits are increased efficiency in managing and sharing knowledge.
- Subscription Methods: Allows administrators and/or end users to subscribe to articles or article categories and receive change notofications. Administrators can also subscribe other users to articles or article categories
- Notification Time frame: Ability to set notification time frame (such as immediate, weekly, monthly,etc.)
- Most Popular Articles
- Most Helpful Articles
- Recently Added Articles or Recently Updated Articles
- Table of Contents: Easy-to-view drill down left navigation tree
- Categorization of Knowledge Base Articles (Enterprise Edition): Allows the ability to associate articles to one or more search filter categories (ideal for narrowing search results).
- Content Types (Enterprise Edition): Allows administrators to classify broad article types (such as Policies, Technical Tips, White Papers, etc.). Searches can be performed on one or more content types providing the most relevant search results.
- User Defined Fields (Enterprise Edition): Allows categorization of Knowledge Base articles
- Email Articles: “Two Click” Email Article feature allows for knowledge base articles to be emailed as attachments or hyperlinks back to the knowledgebase.
- Printer Friendly Articles: Provides the ability for “printer friendly” articles or complete chapters.
- Article Hit Tracking: Ability to track number of times each knowledg base article is viewed
- Article Rating System (Enterprise Edition): Ability for web users to rate and comment on an article’s helpfulness (asw ell as the ability to trigger email notifications to authors based on feedback)
- Article Discussion/Comments (Enterprise Edition): Blog style i- line comments for users to discuss and comment on an article
- Search Phrase Logging (Enterprise Edition): Ability to track search phrases being used and the number of articles found as a result of the search
- Submit a Question: When enabled, visitor questions are automatically emailed to Administrators and stored in the knowledgebase for easy review
- Basic and Advanced Reporting: List articles by a variety of filtering options and report on popularity/votes
- Search Phrase Reporting: Review search phrases used and number of matching knowledge base articles
- Multiple Language Capability: Ability to create knowledge bases in different languages. Allows you to create links from your web site to the appropriate knowledge base language.
- Translation Workflow: Allows editors to create knowledge base articles in their default language and flag them to be translated in other languages. Emails are automatically sent notifying translators of an article ready to be translated.
- Time Zones: Ability to set the time zone of the knowledge base server
