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 Knowledge Base Software, by Novo Solutions can be used in a variety of different applications*. Core knowledge base software features and benefits are listed below. Please contact us if you have any questions...we look forward to putting our "knowledge" to work for you!
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 Customer
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Company Intranet |
| Employee Training |
Document Management |
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Better & Faster Customer Support:
provides quicker problem resolution and 24 x 7 Web customer self service
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Reduced Operational Costs:
reduces call volume allowing existing support representatives to serve more customers
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Reduced Employee Training Time:
ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality
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Centralized & Retained Employee Knowledge:
prevents knowledge from leaving when an employee leaves
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Completely Web Based Knowledge Base: only a Web Browser is needed to administer & use the knowledgebase
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Easily Accessible
on your Corporate Intranet or Web Site
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Industry Standard Architecture (MS SQL
Server, ASP/ASP.Net)
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In-House & Hosted (ASP) Editions
available
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No Additional Hardware Required
(can typically be installed on existing servers)
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Utilizes Existing IT skills
with minimal need for re-training
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 Access Levels: Ability to define where knowledge base articles can be viewed (Public, Intranet, Department or Private)
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User Roles Management:
allows customizable user roles so you can define what your users can and cannot do
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Multi-Department/Group Knowledge Management:
allows Knowledgebase articles to be managed at the department/group level. Each department can create and manage their own information
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Portal views: The public
view can be divided so that authenticated contacts
can view only the assigned content
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 Maps Active Directory Groups to Departments and Roles:
providing single sign on and easier user knowledge base administration
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End User Active Directory Authentication & Search:
single sign on for corporate end users. Also allows searching Active Directory for End User Authentication
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Built in User Authentication: complete built in User Management if Active Directory is not used
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 Robust Formatting:
MS Word like toolbar allows knowledgebase article text to be easily formatted.
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Image & Multimedia Flash File Capabilities:
Uploading and inserting images and multimedia Flash files into the Knowledge Base is easily done through a built in image/flash file manager.
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Spell Check:
Has a built in spell checker within the Knowledgebase Editor
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Tables, Hyperlinks and More:
Other knowledgebase editing features include the ability to insert tables, hyperlinks and more.
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View Video 
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 Multiple Formats:
Ability to upload a file of any format as an attachment
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Searchable Attachments (Enterprise Edition):
Attached MS Office and PDF documents are completely Full Text searchable
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External Indexing: Place
documents that need not be associated with
articles on any network share. Configure
that share to be indexed and searchable documents
will be returned on Knowledge Base searches.
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 Document Routing and Approval: Ability to enable Knowledge Base editor changes/submissions to be automatically routed to an administrator before the article is publicly viewable
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Automatic Document Archiving and Version Control:
If enabled, automatically archives an article each time a
change is made.
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Article Review/Expiration:
Ability to set review/expire dates for individual knowledge base articles
 Use & Benefit: In certain cases, Knowledge Base
articles that have been added or changed require
multiple people in various departments to approve the
new or changed article. The Novo Work Flow System
provides a flexible method for automating AND keeping
track of these approval tasks. The benefit is improved
quality and sharing of Knowledge Base articles.- Predefined & "On the Fly" Work flows:
Ability to create work
flows from a list of predefined tasks you setup or
"on the fly" as Knowledge Base articles are
being created.
- Completion/Approval Paths: Ability to define work
flows with various completion/approval paths.
- Rules Based Auto Assignment: Ability to
automatically assign predefined work flows to
Knowledge Base articles based on flexible business
rules (i.e. when an article is added to a particular
category).
- Auto Email notifications: Email notifications are
automatically sent to the appropriate person or group when
tasks are completed or rejected.
- Work Flow Task "Queue": Empowers managers
to view pending task status, assignment, predecessor
relationships and deadlines (with color coded due
dates for past due, current, future).
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 Full Text Search Capability:
Searches ALL text (titles, summaries, keywords
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Basic and Advanced Knowledge Base Search:
Ability to do a quick or advanced searching
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Search Relevancy:
Displays search results with the most relevant articles listed first
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 Searchable Attachments:
Ability to do Full Text searching of attached MS Office and PDF documents
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Natural Language Engine:
Obtain better search results by eliminating unimportant words
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Thesaurus Engine:
Allows for better search results by expanding related words
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Search Filters:
Provides the ability to use broad or narrow search filter classifications
 Use & Benefit: During the course of time, new
Knowledge Base articles are added, others are changed.
To keep administrators and end users informed of
changes they need to be notified. The subscription
system allows users to subscribe to articles and
receive automated email notifications as articles are
changed/added. The benefits are increased efficiency
in managing and sharing knowledge.- Subscription Methods: Allows administrators and/or
end users to subscribe to articles or article
categories and receive notification of changes.
Administrators can also subscribe other users to
articles or article categories
- Notification Timeframe: Ability to set notification
time frame (i.e. immediate, weekly, monthly)
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 Table of Contents: Easy
to view drill down left navigation tree
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Categorization of Knowledge Base Articles (Enterprise Edition):
Allows the ability to associate knowledgebase articles to one or more search filter categories (for narrowing down search results).
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Content Types (Enterprise Edition):
Allows administrators to define broad article/document types (i.e. Policies, Technical Tips, White Papers, etc.). Searches can be performed on one or more Content Types providing more relevant search results.
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User Defined Fields (Enterprise Edition):
Allows categorization of Knowledge Base
articles
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Email Articles:
2 Click Email Article feature allows for knowledgebase articles to be emailed as attachments or hyperlinks back to the knowledge base.
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Printer Friendly Articles:
Provides the ability to view/print printer friendly articles OR complete chapters.
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 Hit Tracking:
Ability to track number of times each knowledge base article is viewed
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Voting System (Enterprise Edition):
Ability for web users to rate an article on its helpfulness
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Search Phrase Logging (Enterprise Edition):
Ability to track search phrases being used and the number of articles found as a result of the
search
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 Basic/Advanced Reporting:
List articles by a variety of different filtering options and report on popularity/votes
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Search Phrase Reporting:
Review search phrases used and number of matching knowledge base articles
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 Multiple Language Capability:
Ability to create knowledge bases in different languages. Allows you to create links from your web site to the appropriate knowledge base language.
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Translation Workflow: Allows editors to create knowledge base articles in their default language and flag them to be translated in other languages. Emails are automatically sent notifying translators of an article to be translated.
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Time Zones:
Ability to set the time zone of the knowledgebase server
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Contact Us for about
more information about our knowledge base software.
(888) 316-4559 USA
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Note. The software box is graphical and doesn't represent actual packaging. |
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