General |
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| 100% Web Based |
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| Industry
Standard Architecture |
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| Customizable
Look & Feel |
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| In-House
& Hosted Editions |
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 Content
Editing Features |
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| Robust, Easy to Use
WYSIWYG HTML Editor |
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| Spell
Check |
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| Content Image
& Flash File Manager |
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| Online Forms Creation |
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| Article
Templates |
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| Tables, Links and More |
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 Misc.
Features |
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| File Attachments
(any file type) |
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| Printer
Friendly Articles |
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| Email
Articles |
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| Copy/Move/Re-arrange Articles/Sections |
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Reporting |
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 Classifications |
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| Unlimited
Tree Based Left Navigation |
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| Auto
FAQ (most popular articles) |
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| Categories
& Content Types |
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| User
Defined Fields (Unlimited) |
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Search
Capabilities |
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| Basic & Advanced
Search |
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| Search
Result Relevancy |
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| Search
Filters (Categories & Content Types) |
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| Natural
Language & Thesaurus Engine |
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| Full
Text Search in File Attachments (MS Office and PDF files) |
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| External
File System Directory Search |
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 Authentication |
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| Built
in Administrative Users |
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| Built
in End Users |
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| Active
Directory Integration |
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Optional
Module |
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Security
& User Roles |
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| Single
Level User Security |
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| Flexible, Unlimited
Security Groups & User Roles |
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| Portal
Views |
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| Article
Access Levels |
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 Quality
Control Features |
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| Single
Level
Routing/Approval |
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| Article
Review Dates |
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| Automatic
Article Archiving/Version Control |
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| Article Subscriptions |
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| Work
Flow System (Flexible, Unlimited Work Flows Approval
Tasks) |
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Optional Module |
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 User
Feedback Mechanisms |
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| Article
Hit Tracking |
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| Article
Voting/Rating System |
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| Search
Phrase Logging |
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| Submit A Question |
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 Internationalization |
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| Multi-Lingual
Support |
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| Translation
Workflow |
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| Time
Zones |
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 Additional
Modules Available |
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| Import/Conversion |
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Optional
Module |
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