Knowledge Base Software – Module not for individual sale
A core component of our Customer Support Solutions, the Novo Knowledge Base application is built into the:
The Knowledge Base module brings synergistic benefits to our request tracking solutions, providing valuable knowledge at-a-glance for support agents as well as self help for end users.
This will help you provide:
- Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service
- Reduced Operational Costs: reduces call volume allowing existing support representatives to serve more customers
- Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality
- Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves