IT Industry Solutions

The Problem

IT SolutionsKnowledge Management:
Company information needs to be documented.  For IT, the documentation problem is compounded because of the complexity of technical information.  The knowledge of server configurations, desktop profiles, network switch or router settings, application documentation, etc. is often kept in technician’s heads or documented in various locations.  If this knowledge is not captured in an easy to access central location the result (of someone not knowing or remembering the information) could involve network/server downtime, application mis-configuration, inefficiencies in applying changes due to having to re-learn as you go, etc.

Asset Management:
Keeping track of PCs, laptops, PDAs, printers, network equipment, software (the list goes on) can be a challenge to organizations large and small. Assets move locations, get reassigned to other people, get replaced, etc. Management wants reports about asset allocation, usage and service history. Accounting needs accurate data for calculating depreciation.

The Solution:

Our Novo Knowledge Base allows you to effectively and easily capture and re-use knowledge in a central, web based solution.  This knowledge can be easily secured at the department level so it is only accessible to the people that need to access it.

Our Novo Customer Support Suite combines our Novo Knowledge Base with an integrated Help Desk/Request Tracking/Change Management solution to provide complete customer support (for supporting internal and/or external customers), tracking internal department requests or system changes as well as knowledge capture and re-use.

Our Novo Asset Manager IT asset tracking solution will help you gain and maintain control of knowing what assets you have, where they are located, when they were purchased, if they are still in use, etc.

What Can It Do For You?

  • Provide Fast Access to Knowledge: eliminates the need for endless searching in various places for information.  Knowledge is easily accessible to anyone with a Web Browser and the appropriate permissions.
  • Centralized & Retained Employee Knowledge: prevents critical technical knowledge from leaving when an employee leaves
  • Reduced Employee Training Time: provides the ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality resulting in fewer mistakes
  • Organize & Track Requests Across Departments: Distributed Help Desk Management allows each department or group within your organization to manage their own support/request/project queue.  Global managers can view/manage all queues.
  • Organize & Track Requests Across Departments: Distributed Help Desk Management allows each department or group within your organization to manage their own support/request/project queue.  Global managers can view/manage all queues.
  • Asset Types:  Allows unlimited types of assets (i.e. PCs, laptops, servers, PDAs, Cell Phones, network equipment, office equipment, etc.)
  • Locations & Sub-Locations – Specify the exact location of the asset. Example: “Atlanta, Georgia”, “Admin Bldg”, “2nd Floor”, “Room 323″
  • Asset Status: Allows unlimited status levels (i.e. Active, In Storage, Disposed, etc.)
  • Unlimited Categorizations: with User Defined Categorization Fields
  • Full Asset Description: Add an unlimited character description  & ability to auto generate unique, sequential asset code numbers or manually assign

Click to learn more about our Novo Knowledge Base
Click to learn more about our Novo Customer Support Suite
Click to learn more about our Novo Asset Manager

IT Customers

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