|
Manufacturing Industry Solutions
The Problem
Regardless of the product you manufacture, you
need to capture and leverage knowledge from various departments:
engineering, quality assurance, sales and marketing, etc.
Without this knowledge being captured in a central electronic
form, you could easily lose competitive advantage by repeating
product development mistakes, brain drain due to turnover in
engineering, etc.
Providing quality Customer Service is also
critical. If customer requests/issues are not effectively
managed, follow up can fall through the cracks or high skilled
engineers can spend needless time responding to customer issues
that could have been resolved by searching a product knowledge
base.
The Solution
Our Novo
Knowledge Base
and Novo
Customer Support Suite allows you to effectively and easily
manage customer service requests, provide 24 x 7 self service
through a customer service web portal and easily document/capture
critical company knowledge.
What Can It Do For You?
-
Better & Faster Customer Support:
provides quicker problem resolution and 24 x 7 Web customer
self service
-
Reduced Operational Costs: reduces call
volume allowing customer service reps to serve more
customers and not tie up valuable engineering time
-
Reduced Employee Training Time: provides
the ability for new and existing employees to acquire job
knowledge faster, reducing training time and providing higher
job quality resulting in fewer mistakes
-
Organize & Track Customer Services Requests:
Distributed Customer Service Management allows each department within your
company to manage their own
support/request/project queue. Company-wide managers can
view/manage all queues.
Click Here
to learn more about Novo
Customer Support Suite
|
