Healthcare  Industry Solutions

The Problem

Today’s healthcare environment places many demands on individuals to follow policies, procedures to comply with standards and remain continually up to date on current information. Patients also want information to help them sort through the many decisions made necessary by their need for treatment. IT and Bio Med departments continually search for information to keep systems and equipment running smoothly.

Providing the most cost effective and expert healthcare services in our managed care environment requires healthcare providers and payers to have access to the most comprehensive, accurate and current information possible.

The Solution

Our Novo Knowledge Base makes information quickly and easily accessible to healthcare professionals. The web based interface ensures that the most up to date information is available to the people when the need it without needless, time consuming searches. Our Novo Customer Support Suite combines our Novo Knowledge Base with an integrated Help Desk/Request Tracking/Change Management solution to provide complete customer support (for internal and/or external customers), tracking internal department request or system changes as well as knowledge capture and re-use.

What Can It Do For You?

• Maximize Equipment Uptime: provides Bio Med and IT engineers with an ability to easily manage troubleshooting solutions saving time and money by minimizing downtime and improving patient outcomes. 

• Provide Fast Access to Knowledge: provides clinicians in need of critical information on an endless array of subjects the ability to quickly locate information from any computer on the organization’s network. Information ranging from publications written years ago to updates written yesterday can be readily available. Our Novo KnowledgeBase helps make information available to every authorized health care professional and advanced search features with a built in thesaurus allow articles to be easily and quickly located. 

• Improve Community Relations: allows patients to learn more about health care issues and allows hospital administrators to provide the most useful and up to date information to their community. By integrating the Novo Knowledgebase with a healthcare organization’s internal and external web sites, the healthcare facility can provide their patients with self service information access improving patient satisfaction and paving the way to improved patient outcomes. 

• Reduce Employee Training Time: provides the ability for new and existing healthcare professionals to continually acquire and maintain job knowledge reducing training time and improving overall job satisfaction.

• Reduce Overall Operational Costs: reduces total Help Desk call volume and reduce delays in problem resolution helping support representatives to serve more customers.
  
  
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