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Novo Citizen Request Manager
The Novo Citizens Request Manager (CRM) web-based tracking
software facilitates communication across your entire
organization, eliminating redundant processes and providing
assurance that issues are being resolved quickly and efficiently.
The CRM is built upon a powerful knowledge base tool, which
can be used for citizens and agents alike. Flexible
permission settings allow you to display selected information to
selected users. The help desk component of the CRM system can be set up strictly for agents, or for both agents and
citizens - storing all of the valuable data into the same system.
The Novo Citizen Request Manager aids with time consuming,
common issues such as:
- Traffic Issues (signage, traffic signals, etc.)
- Trash Collection & Recycling
- Street & Road Issues (potholes, sidewalk repair, street
sweeping, etc.)
- Public Landscape Issues (fallen trees, overgrowth, etc.)
- General Complaints (graffiti, rodents, etc.)
Essentially, any type of issue or complaint can be logged and
tracked within the system. And because our software is fully
web-based, implementation takes place within hours or days, not
weeks or months. Once deployed on your website, citizens can begin
making requests online with it's easy to use, intuitive interface.
With the Novo Citizen Request Manager:
- Citizens can easily request city services 24/7 from any
Internet connection- if enabled they can also track the
progress of their request. An auto-generated email even lets
them know how and when the issue was resolved.
- Powerful Public knowledge base allows citizens to look up
information instead of calling in for answers.
- Built-in workflow technology allows you to assign
responsibilities, increase accountability and implement
streamlined processes to help your team respond quickly and
accurately to each request.
- Creating customized request forms is a breeze so you can
tailor forms to meet your specifications.
- Improve inter-agency coordination and ensure consistent
answers are being provided across all channels.
- Easily create customized reports on-demand with the Novo
Custom Report Writer.
CRM - Manage Requests Screenshot
CRM - Ticket Request Screenshot
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