Education Industry Solutions

The Problem

Students, faculty and staff are bombarding the Help Desk/Support Center with technical requests and problems.  Desktop and server configurations need to be documented, departments need to document business processes and procedures, all while accrediting boards want to see your programs and systems documented to ensure compliance to quality standards.  Facilities managers need to track move requests, installation/setup requests, etc. and the list goes on.

The Solution

Our Novo Knowledge Base and Novo Customer Support Suite allows you to effectively and easily manage requests from various sources, provide 24 x 7 self service through your university/school customer service web portal and easily document department processes of school programs.

What Can It Do For You?

• Capture and Leverage  Knowledge: provides a easy to update and access tool to document departmental and school/university wide policies, procedures and business processes

• Better & Faster Customer Service: provides quicker problem resolution and 24 x 7 Web self service.  Each department can manage and provide its specific information to students, faculty and staff through a customer service web portal.

• Reduced Faculty/Staff Training Time: provides the ability for new and existing Faculty and Staff to acquire job knowledge faster, reducing training time and providing higher job quality resulting in fewer mistakes

• Organize & Track Requests Across Departments: Distributed Request Tracking allows each department or group within your organization to manage their own support/request/project queue.  

Click Here to learn more about Novo Customer Support Suite