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Banking Industry Solutions
The Problem
 Recent changes in banking regulations have brought an
increased demand for accountability and documentation reporting.
Maintaining full compliance with the policies of federal and
state regulatory agencies is essential, and optimizing these
processes is central to ensuring efficiency. From basic IT
Operations to Human Resource practices, important information
must be captured, documented and easily accessible for
reporting. Independent solutions that are not integrated and do
not ‘talk’ to one another necessitate more time to compose
reports and increase the occurrence of mistakes.
The Solution
Available individually, or as a robust support ‘suite’, Novo
Solutions offers Change Management, Help Desk and Knowledge
Management software solutions.
Novo Change Manager
Best practices in change management require that approved
methods are utilized and appropriate processes and procedures
are followed to track all changes. The Novo Change Manager
facilitates the efficient and timely handling of all changes and
provides necessary reporting including detailed documentation of
key processes and changes. Our flexible software easily
adapts to your unique workflow, allowing pre-defined or
on-the-fly tasks (including approval processes) to be carried
out by the proper individuals.
The Novo Change Manager documents and manages all changes
throughout the request lifecycle including:
1. Initial request for change
2. The impact and analysis of the
proposed change
3 Approval process
4. Implementation of the change
5. Post implementation and review
The Novo Change Manager will also maintain the
proper balance between the need for change and the potential
detrimental impact of changes.
One of the most powerful features of the Novo software is
it’s robust reporting tool. In addition to containing
pre-defined reports, the easy to use Custom Report Builder
allows you to build reports and detailed charts in minutes.
The end result is what we like to refer to as “Metrics on
Demand”. Auditors are often quite impressed
when one of our Bank clients is able to quickly provide them
with a non-standard report in minutes, rather than hours or
days.
Click here to see Change Manager features and view video
Novo Help Desk
Whether you are tracking requests in IT, Human Resources or
Facilities/Maintenance, the Novo Help Desk is a powerful
tracking tool that can be used for managing internal and/or
external requests. Customizable group permission settings
allow you to use the same core software across multiple
departments. Through Admin Management controls,
information is view or managed based solely on ‘need to know’.
Our highly customizable workflow module (optional) automates
common processes, assigning requests to the appropriate
department. Once a workflow is launched, instantaneous
email notifications can be sent from the Novo system.
These alerts will prompt key team members to give their approval
or to complete a specific task. What’s best is the system
documents activity all along the way!
Click here to see Help Desk features and view video
Novo Knowledge Base
The Novo Knowledge Base is a robust tool for organizing and
sharing knowledge. Whether you need it for customer
self-support or internal communication, the easy to use editor
allows you to post articles in minutes. Flexible
permissions allow you to designate which individual or
department can view information, ensuring security.
The subscription feature notifies managers when changes are made
to articles, and the powerful workflow tool automates tasks and
approvals, auto generating email notifications.
Click here to see Knowledge Base features and view video
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