Position Summary: To assist prospective and current customers in learning about and evaluating our solutions and assisting the sales team with related correspondence and follow up via phone and email.

Company Background:
Novo Solutions, Inc. is a provider of web based customer support and knowledge management solutions based in Virginia Beach, Virginia, USA. Our solutions help our customers serve their customers better and faster with innovative, easy to use and cost effective web applications. Founded in 1999 as a custom web development company, we introduced our first software product in 2001. Since that time the product has grown and matured into a full featured customer support suite. Our solutions have been successfully implemented in various industries around the globe. Our corporate web site is: www.novosolutions.com.  If your qualifications match our requirements, we invite you to apply for our Client Services Coordinator position.

Primary Responsibilities:

• Follow up on incoming sales leads and schedule product demos
• Answer inbound sales related phone calls
• Follow up calls with prospective and current customers as appropriate
• Manage email follow up system
• Assist with preparing proposals, invoices and other correspondence
• Maintain/update prospect and customer data in CRM application
• Working as a team player

Secondary Responsibilities:

• Managing product and company feedback
• Assist with preparing sales and marketing material
• Work on various sales related projects and research
• Monitor and report on sales and marketing effectiveness
• Assist with lead generation activities
• Other duties as may be necessary

Experience/Skills Desired:

• Strong administrative skills
• Hands on experience with MS Office and using email and the Internet
• Previous experience in a sales and marketing assistant role is desired
• Excellent written and verbal communication skills including phone, correspondence, proposals, etc.
• Independent self starter that enjoys the freedom and responsibility of being a key player in a small, growing company.
• Inquisitive with the ability to quickly understand new software and functionality
• Responsive to customer needs (timely email/phone responses, etc.)
• Professionally tenacious and persistent with a commitment to follow through
• Energetic with a positive and confident attitude
• Commitment to honesty/integrity
• Strong Organizational skills
• Professional business dress (business casual in the office)

To Apply: Email your Cover Letter & Resume to:

Subject Line: APPLICANT - Client Services Coordinator
Email: hr@novosolutions.com

Novo Solutions Inc. is an equal opportunity employer.