Customer Testimonials

“The Novo Enterprise Help Desk has helped us improve the way the department operates and with their excellent support we have developed a system that matches our needs. I would certainly recommend Novo to everyone.”

Clinton Cards | Shared Services Implementation: IT/Human Resource Depts.

“Being able to manage store requests from a single system is helping us to respond more efficiently and resolve issues faster, which in turn benefit our customers”.

Applegreen | Retail Director

“We have been very pleased with the sales and technical support we have received from Novo – everything is running much smoother since deploying the Novo Service Desk ”

ABNB Federal Credit Union | Network Operation Manager

“The Novo Service Desk has really helped streamline processes, reduce costs, provide better metrics, and run a more efficient help desk”.

Lender Processing Services | IT Manager

“Novo Solutions is an excellent Knowledge Base Software. We are happy with its functions and capabilities. Support staff is quick on responding and has good knowledge on their products. Most importantly, Novo Solutions is willing to put in additional functions in the upgrades and the price of the software is very reasonable. I am quick happy with this company and its product.”

Ontario Pharmacists Association | Manager, Information Technology

“Your Knowledge Base Software makes the compliance side of my job possible.  I can’t imagine managing compliance without it.”

Port Alliance Federal Credit Union | Marketing & Compliance

“We’re using your Knowledge Base Software as an online troubleshooting guide for products we manufacture. Having this resource available on our website has reduced our number of customer service related calls. Customers can now answer their questions, determine what parts they need and even learn how to fix specific problems, all through our website. This tool combined with your online ordering software has noticeably increased our online sales volume”.

Solo Customer Service

“The support this software has given our staff has been invaluable – it has been a feather in my cap since I made the decision to purchase the Novo Customer Support Suite software.”

Wayne RESA |Administrative Technologies Division 

“When Engines1 took on the task of putting together a knowledgebase in order to share information about our products with our customers, I was, to say the least, very anxious. The fear of the work load that this would create, with the tremendous amount of information at our disposal, was overwhelming.

However, I am here to tell you that the [Knowledge Base Software] system is so easy to use that I will expand the current database even more. The cut and paste feature saved tons of time. No learning curve. It is easier to use than a word processing program. I have posted from spreadsheets and the word processor, and even freehand typed articles for the site.

Thanks for suggesting this addition to the Engines1.com website.  It has already had a positive affect on our customers”.

Engines 1 | Division Manager