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“The Novo Enterprise Help Desk has
helped us improve the way the department operates and
with their excellent support we have developed a system
that matches our needs. I would certainly recommend Novo
to everyone.”
Clinton Cards
Shared Services Implementation: IT/Human Resource Depts.
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“we have had a successful deployment and with
Novo Help Desk Sofware, our support workflow
process is working much better than before.”
Albemarle County Public Schools
IT Support Department |
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"Novo Solutions is an excellent Knowledge Base
Software. We are happy with its functions and
capabilities. Support staff is quick on responding and
has good knowledge on their products. Most importantly,
Novo Solutions is willing to put in additional functions
in the upgrades and the price of the software is very
reasonable. I am quick happy with this company and its
product."
Manager, Information Technology
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"Your Knowledge Base Software makes the compliance
side of my job possible. I can't imagine managing
compliance without it."
Marketing & Compliance |
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"We're using your Knowledge Base Software as an online
troubleshooting guide for products we manufacture.
Having this resource available on our website has
reduced our number of customer service related calls.
Customers can now answer their questions, determine what
parts they need and even learn how to fix specific
problems, all through our website. This tool combined
with your online ordering software has noticeably
increased our online sales volume".
Solo Customer Service |
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"The support this software has given our staff has been
invaluable - it has been a feather in my cap since I
made the decision to purchase the Novo Customer
Support Suite software."
Wayne RESA
Administrative Technologies Division |
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"When Engines1 took on the task of putting together a
knowledgebase in order to share information about our
products with our customers, I was, to say the least,
very anxious. The fear of the work load that this would
create, with the tremendous amount of information at our
disposal, was overwhelming.
However, I am here to tell you that the [Knowledge
Base Software] system is so
easy to use that I will expand the current database even
more. The cut and paste feature saved tons of time. No
learning curve. It is easier to use than a word
processing program. I have posted from spreadsheets and
the word processor, and even freehand typed articles for
the site.
Thanks for suggesting this addition to the Engines1.com
website. It has
already had a positive affect on our customers".
Division Manager
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