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Customer Testimonials
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See what some of our customers are saying
about our Software Solutions:
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“Your Knowledge Base Software has met all our expectations. We currently use
it for technical documents and procedures in IT support,
and due to its flexibility and user friendliness, plan
to extend this to other support areas. Easy navigation,
searching and printing make the system a pleasure to
use.”
Glasgow Caledonian University
C&IT |
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"Novo Solutions is an excellent knowledge base
software. We are happy with its functions and
capabilities. Support staff is quick on responding and
has good knowledge on their products. Most importantly,
Novo Solutions is willing to put in additional functions
in the upgrades and the price of the software is very
reasonable. I am quick happy with this company and its
product."
Manager, Information Technology
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"Your Knowledge Base Software makes the compliance
side of my job possible. I can't imagine managing
compliance without it."
Marketing & Compliance |
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We're using your knowledge base software as an online
troubleshooting guide for products we manufacture.
Having this resource available on our website has
reduced our number of customer service related calls.
Customers can now answer their questions, determine what
parts they need and even learn how to fix specific
problems, all through our website. This tool combined
with your online ordering software has noticeably
increased our online sales volume.
Solo Customer Service |
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Our shop/plant foremen will be using your knowledge base
software to document problem resolutions so that our
customer service staff can serve our customers more
effectively. We have a lot of information to enter
but the software is easy to enter and update this
information.
Management |
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When Engines1 took on the task of putting together a
knowledgebase in order to share information about our
products with our customers, I was, to say the least,
very anxious. The fear of the work load that this would
create, with the tremendous amount of information at our
disposal, was overwhelming.
However, I am here to tell you that the system is so
easy to use that I will expand the current database even
more. The cut and paste feature saved tons of time. No
learning curve. It is easier to use than a word
processing program. I have posted from spreadsheets and
the word processor, and even freehand typed articles for
the site.
Thanks for suggesting this addition to the Engines1.com
website. It has
already had a positive affect on our customers.
Division Manager
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