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Customer Support Software
Annual Subscription
License |
 In
this economy many organizations are faced with having to
do more with less. Whether it involves freezing monetary
spending or cutting back staff (or the combination of
both), businesses are compelled to optimize their
processes and maximize their return on spending.
Affordably priced, the Novo Customer Support Suite helps
organizations optimize their internal processes in a
variety of ways, saving manpower - which saves payroll
dollars spent. The Novo CSS combines our Help Desk
Software with our very powerful, full featured Knowledge
Base Software enabling you to provide customer self help,
different levels of internal support documentation and
more.
Knowledge
Management
- Better & Faster Customer Support:
Provide quicker problem resolution and 24 x 7
Web customer self service on your company web
site
- Efficiently respond to repeat issues:
Document resolutions to repeat issues as well as
'best practice' policies for easy retrieval
- Reduced Operational Costs: Reduces call
volume allowing existing support representatives
to serve more customers
- Centralize & Retain Employee Knowledge:
Prevent valuable knowledge from leaving when
an employee leaves
- Reduced Employee Training Time: Ability
for new and existing employees to acquire job
knowledge faster, reducing training time and
providing higher job quality
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Request
Management
- Reduced Support Staff Time: End Users
can submit requests through your web site or
Intranet/Extranet. These requests are
automatically added to the ticket queue,
reducing the number of inbound support calls and
eliminating the ticket creation process by your
support staff; your support staff can manually
add help desk tickets if desired. End users can
track the status of their request through your
web site.
- Organize & Track Requests Across
Departments: Each department within your
organization can manage their own request queue.
Global managers can view/manage all queues
through the help desk.
- Inter-Department Service Request Tracking:
i.e. equipment moves, outages, repairs, etc.
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Click here for a listing of
all of the features and benefits of the Novo Customer
Support Suite software. |
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We Did the Math!
*
Here's
the small print - we made it bigger so
you
could see just how great a deal
this is: |
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Annual subscription
purchase of
Novo Customer Support Suite software for 10
named administrator seats. Purchase is for a 1 year term and includes the base CSS plus the
active directory module. The software runs
in-house on your server.
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8 hours of support is included
for install, configuration, and introductory
training.
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Unlimited technical support and
upgrades are included.
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The total price for the 1 year
subscription is $5786.58. Spaced over 12 months
that is $482.22 per month. For 10 administrator
seats that works out to $48.22 per seat.
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Additional years cost even less
(once installed and configured)
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Other admin options, as well as
software and module bundles are available for annual
subscription pricing. Contact
us for pricing.
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Need a licensed purchase or a hosted solution? The Novo
Customer Support Suite is available as licensed, hosted
and annual subscription. See CSS features or Contact Us!
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Contact Us for
information about our Customer Support Suite Software.
(888) 316-4559 USA
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* Note. The Customer Support Software box is graphical and doesn't represent actual packaging. The Novo Solutions customer support software is downloadable with licensure.
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