Novo Support

At Novo what happens after the sale is just as important to us as the sale, so it should come as no surprise that our Support team is a distinctive that sets us apart from our competition!  And it’s a key reason many of our customers have stayed with Novo year after year!

Support Benefits:

  • NovoTech Self Support – we have a searchable knowledge base full of article helps and videos to help you quickly find your own answers 24/7.
  • NovoTech Ticket Support – Have a question or problem?  Email NovoTech.  With our rapid response most issues are resolved within 24 hours.
  • Phone-in Support – we make every effort to take calls as they come in.  If our support agents are busy with another customer they WILL call you right back.  Our friendly team is eager to help resolve issues and ensure you are getting the most from your Novo software.

If we host your Novo software in our cloud, your support access is included in your fees.   In-house solutions will benefit from having a support contract that includes unlimited phone  support.

We are not in business to sell software.  We are in business to help our customers improve their efficiency and productivity.  We understand the frustrations that poor support brings and do our very best to go above and beyond to get you on your way as quickly as possible.

Here’s what our customers are saying about Novo Support!

“You guys rock!” (Aug 9, 2012)

“I want to personally thank your support team for all of their time and efforts in helping to resolve our issues… I am always very busy (and so are they), but they always seem to go over and beyond in helping me resolving problems that I should be familiar with. Thank you team Novo for your diligence.”  (Jul 20, 2012)

“…Brian is a very personable and knowledgeable support specialist who was able to resolve our issue very timely – Thanks again Brian…”  (Jul 20, 2012)

“…excellent staff. very friendly and knowledgeable…” (Jun 28, 2012)

“…I found my license issue late last night and logged a ticket via the Novo Tech Support site. This morning I found a reply to my ticket with the issue resolved without me having to do anything. Thank you for the great support…”  (May 2, 2012)

“…Our access was set up promptly …Sales support has been good…” (Feb 28, 2012)

“…No suggestions. Quick response. Thanks…”  (Feb 1, 2012)

“…Your service is great!! …  (Feb 1, 2012)

“… I am so impressed with your support team’s expertise, patience, and diligence in getting the software up and working for me. I look forward to working with the application and the Novo Helpdesk team…”  (Jan 30, 2012)

“…I worked with Brian and he was excellent!!!…” (Jan 20, 2012)

“…BRIAN RULES!…”  (Jan 18, 2012)