Facility Management Work Order Solution
What is a Facility Management Work Order Solution and what should you consider? Today’s leading Facility Management experts seem to be offering many of the same tips and guidelines pertaining to selecting and implementing the Facility Management work order solution software that is the best for your organization. These software applications are also known across the industry as CMMS (Computerized Maintenance Management Systems). However you choose to refer to this type of solution, one thing [...]
Supporting Facility Maintenance Managers With Software
Here at Novo, we like to support Facility Managers with the best Maintenance Software for their organizations! Over the years, what began as a help desk tool for IT managers has developed into a powerful tracking tool that reaches far beyond IT. We have a slogan around here: “Whatever your business. Whatever you track. We can help you do it better!” Facility Maintenance Managers have a tough job and Novo Solutions is here to assist. [...]
Knowledge Base Software – Your Port in the Storm!
Here in Virginia we are expecting a snowstorm later today. While this is not unusual in some areas of the state, others rarely get snow and it can be a big disruption to businesses and local government. Hurricanes and other extreme weather can disrupt ‘business as usual’ and leave citizens and employees wondering what to do. Knowledge base software is an excellent tool to store important information for easy retrieval during extreme weather. Examples [...]
TMI – Too Much Information | You Need a Knowledge Base
Let’s face it, it is becoming increasingly more difficult to keep up with the massive amount of information coming to us each and every day. The term TMI has become a form of knowledge chaos. As times change it's becoming clear that a knowledge base or repository is a must have, not just a nice to have. Eric Schmidt, CEO of Google states, “Every two days we create as much information as we did from [...]
Asset Management Software – Not Just for IT!
IT managers know the benefits of asset management software. It is an essential tool for tracking and managing computer hardware and related equipment. But today’s asset management software goes far beyond IT to keep track of valuable assets. Here are just some of the items you can track using a standard asset management software application: Office furniture Fixtures & Equipment Vehicles, Trailers, Buildings Tools Basically any kind of physical equipment Asset management software will help [...]
How to Succeed at Change Management
Changes in your IT infrastructure can cause unnecessary interruptions to crucial services if change management is not managed properly, however a new study by Towers Watson has found that only 25% of change management initiatives are successful over the long term. In order to minimize the number and impact of service outages, you need to ensure that standardized analysis, review & approval processes are followed. Here is some recent research exploring best practices in change management success. New [...]
Purchase Decision – Time to update your Help Desk Software?
Today, companies everywhere have to reduce costs in all areas to survive. Many times this involves cutting spending by lowering payroll spending, fine-tuning budgets, and eliminating non-essential spending. What encompasses essential versus non-essential spending purchase decisions may be dependent on which department you are in, and who is making the budgetary decisions. Our sales team hears these stories every week. Busy IT folks research our software looking for tools to help them do their jobs [...]
Saas? Cloud? Is it for you?
According to Forrester it is! Forrester estimates that around 70 percent of organizations are using hosted solutions for everyday business processes, such as customer service and customer relationship management, or would like to do so. So what is the best way to bring your customer service into the cloud? What are the questions you should ask and the things you need to know? We came across this brief article that addresses some best practices and includes [...]
Goodbye Spreadsheets..Hello Asset Systems
With the advance of technology, businesses find themselves with more equipment to keep track of than ever before. Knowing where your assets are located and who is using them is essential to saving time and reducing costs. Spreadsheets have long been a tried and true way of tracking assets. Assets could be itemized, and simple reporting could be done to help track purchase and depreciation costs. Today, more and more companies are turning to asset [...]
Share Knowledge with a “Knowledge Jam” Session
Is your knowledge base 'lean' or outdated? Let's face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowledge management and task people to review content and make updates. Here is an idea we think is a great way to give your knowledge base a boost. Katrina Pugh, of Columbia University, suggests gathering employees (those who know and [...]