Novo Solutions – Customer Support and Knowledge Management Solutions
  • Products
    • Novo Service Desk
    • Novo Customer Support Suite
    • Novo Knowledge Base
    • Novo Help Desk
    • Novo Change Manager
    • Novo Asset Manager
    • Novo Citizen Request Manager
    • Product Comparison
  • Solutions
    • Knowledge Management
    • Customer Support/Call Center
    • Shared Services
    • Software Documentation
    • Citizen Support Solutions
    • Novo Private Cloud
  • Industries
    • Banking
    • Education
    • Government
    • IT
    • Healthcare
    • Manufacturing
  • Customers
    • Clients
    • Customer Testimonials
    • NovoTech Support Site
  • Company
    • About Us
    • Novo Support
    • Contact Us
    • News
    • Blog
    • Novo Reach
    • Hosted Solution Data Center
    • Employment
  • Resources
    • Screenshot Tours
      • Service Desk | Screenshot Tour
      • Customer Support Suite | Screenshot Tour
      • Citizen Request Manager Tour
      • Help Desk Tour
      • Knowledge Base Tour
      • Change Manager Tour
      • Asset Manager Tour
    • Demo Videos
      • Service Desk Videos
      • Customer Support Suite Videos
      • Citizen Request Manager Videos
      • Knowledge Base Videos
      • Help Desk Videos
      • Change Manager Videos
      • Asset Manager Videos
      • Shared Services Video
    • Product Data Sheets
    • Case Studies
    • White Papers
    • Buyer’s Guide
    • ROI Analysis
    • Pricing

Taking the pain out of searching for software

Posted on March 16, 2012 by Anne Sych

Searching for software online can be an unpleasant task.  Whether for a work application or personal use, success in getting the right software can be key to saving time and money.

I straddle both sides of this fence.  As marketing manager for Novo Solutions I want to provide our visitors with the information they need to evaluate our software in ways that make it easy for them.  My job also involves utilizing software to aid in my daily tasks, so I am also in the seat of a researcher.  Here are some tips I have learned for getting the most from your research.

  1. Determine what you are looking for.  Work with your coworkers to compose a features list of critical and optional features.  Determine the number of users and set a general budget.
  2. Research keywords.  There are keywords that relate specifically to what you are searching for.  Begin your research with words that explain what you are looking for. Wikipedia can be a good source for finding industry “names” and “acronyms”
  3. Start your research.  In addition to vendor pages you may also find websites that provide reviews for the software you are looking for.  Keep in mind many of these sites are not unbiased – some are vendor managed or vendors are paying to appear there.
  4. Evaluate vendor’s websites.  Many vendors give you multiple ways to collect information.  Resources such as white papers, data sheets, feature lists and videos will allow you to “see” into their software.  Gather information so that you can compare features & pricing among vendors.
  5. Create a long list of best fit vendors (5-10).  Create a comparison list of features compared to needs.   This is a good time to start contacting vendors for more information.  Organize your notes to keep information sorted.
  6. Consolidate a short list.  Hopefully at this point you are down to 3-5 that are a good fit.  This is the time to see the app first hand.  Companies typically offer a free trial or demo where you can experiment with the app yourself.  Many will also offer a demo with a salesperson.
  7. Select your software!  In addition to features & pricing, be mindful of post sale needs.  What is the term commitment?   Is support included?  What about implementation & training?  Will this app meet current & future needs?  There are numerous factors besides features & pricing to consider.

A good salesperson will help you through the process. They should listen to your needs and tell you honestly if they are a good fit for you.  So as they say, do your “homework.”  Having the right software to streamline your work can save you time – having the wrong software… well I think we have all experienced that…frustration!

For a free demo or trial of the nov software contact us – http://www.novosolutions.com

This entry was posted in Customer Support Software, General and tagged customer support, small business software, small business tools, software purchase models, web based help desk software. Bookmark the permalink.
← Avoiding Call Center Frustration with Knowledge Base Software | Part 2
Taking Novo to the Next Level! →

One Response to Taking the pain out of searching for software

  1. Dmitry says:
    April 26, 2012 at 11:51 pm

    Great post! Doing good research before purchasing software is a must.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Categories

Recent Posts

  • No Summer Vacation for Education IT Departments
  • Managing Assets in the Cloud
  • Shared Services | Free White Paper
  • The Importance of Knowledge Management
  • Empower employees with you company knowledge base

Novo Solutions – Customer Support and Knowledge Management Solutions

  • 516 S. Independence Blvd., Ste. 205
    Virginia Beach, VA USA 23452
    Phone: 888-316-4559
    UK +44 020 7669 4008
    Fax : 757-687-8511
    Email: sales@novosolutions.com
facebook twitter company blog delicious youtube linkedin
  • Products
    • Service Desk Software
    • Customer Support Software
    • Knowledge Base Software
    • Help Desk Software
    • Change Management Software
    • Asset Management Software
    • Citizen Request Management Software
    • Product Comparison
  • Solutions
    • Knowledge Management
    • Customer Support Software
    • Shared Services
    • Software Documentation
    • Novo Private Cloud
    • Customer Tracking Software
    • Call Center Software
    • Knowledge Mgt Software
    • IT Help Desk Software
    • Help Desk Application
    • Citizen Relationship Management Software
  • Industries
    • Banking
    • Education
    • Government
    • IT
    • Healthcare
    • Manufacturing
  • Resources
    • Demo Videos
    • Screenshot Tours
    • Product Data Sheets
    • White Papers
    • Help Desk Buyer’s Guide