Well we polled our customers and the results are in. 95.3% of respondents rated Novo Support as “Very Satisfied’ or ‘Satisfied’.
A core mission of Novo Solutions is to serve our customers. That means at the ‘point of sale’ the relationship is just beginning. Unlike some companies who give a lot of attention to ‘make the sale’ then disappear, at Novo our customers get the same attention throughout implementation and support as when they are first speaking with a sales person.
Providing top-notch support is challenging for any organization, including technology providers. Technology is ever changing and that brings challenges. Our customers run our app in a wide variety of environments bringing added challenges. In fact many of our support calls end up being the result of personalized environmental conditions. We will do what it takes to help diagnose and resolve issues because we want the Novo software to ‘sing’ when you get it home.
So Kudos to our support team! If you would like to learn more about the suite of Novo products contact us at www.novosolutions.com.