Nobody likes to think of it, but what if your business had a crisis tomorrow? What if you could not get to your physical building, or had to pause operations and then resume after an extended period? Would your managers and employees know what to do? Where to go? Who to call?
We are all advised to have an emergency action plan in place in the event of a crisis – that is just good business. Having solid, easy to access, documentation in place can make the difference between your business surviving or not, as well as maintaining positive customer relationships after an unforeseen event.
Organizing emergency procedures into a web-based knowledge management system serves as a “go to” place for managers and employees to retrieve information in a crisis. Essential policies and procedures can be stored there for present as well as future use. Emergency information can be recorded and kept private, until management makes it available for departmental or even public viewing. Having a centralized repository improves communication, reduces chaos and ensures that vital information is effectively dispersed.
You have property insurance for your business infrastructure…..effective knowledge management is insurance for your most valuable asset…your company knowledge!
For information on the Novo Knowledge Base see: http://www.novosolutions.com/knowledge-base-software/