Novo Solutions – Customer Support and Knowledge Management Solutions

If you work in education you know that while students may have the summer off,  staff is still hard at work.  The summer season sets the stage for the success of the following year.  This is a crucial time to get operations and support departments in tip-top shape.

Summers are especially demanding on school IT departments.   Equipment needs to be evaluated, serviced, and inventoried for use the next year. If you have multiple departments or campuses, keeping track of this can be very challenging.

The Novo Service Desk software is a great tool for IT use in education.  Year round request tracking can be managed from any location with the request tracking tool.  Assets are tracked & managed with the asset management module, and the Novo Knowledge Base component is a great tool for all kinds of related documentation, service manuals, self help and more.

We’d like to share a case study of how one of our customers is using our software in their school system.  If you would like to evaluate the Novo Service Desk, or one of our other software solutions, please contact us for a free trial.

http://www.novosolutions.com/service-desk-software/

Today, more than ever, people need effective ways to track their IT and other business assets.  On any given day we are contacted by people looking for a better solution than spread sheet management or a inferior tool they may be using to get by.  It is easy to see why.  The costs associated with managing assets have to be considered as much as initial purchase costs.

Effective Asset Management:

• Records where an item is located , as well as it’s location (as it has been moved)
• Keeps a history of  maintenance and problems and issues
• Records the relationship of assets to one another
• Provides robust asset reporting and documentation

A problem with spreadsheets is that they cannot do this effectively.  A web-based asset management solution allows you to keep tight control on your assets locations and other important information to effectively keep track of your equipment.  Asset tracking software will also help you manage life-cycle expectations to help you predict costs and control spending.  Today’s cloud solutions can make acquiring an asset management solution affordable for most businesses, costing only dollars per month.

So leave the spreadsheets in accounting and bring your asset tracking to the next level with an affordable asset management solution.

For information on the Novo Asset Manager see: http://www.novosolutions.com/asset-management-software/

Repeat customers are a building block of most successful businesses, but not so commonplace in the software industry.  Because specialty software is typically a one time purchase, most vendors make just a single sale per customer.  This is not the case at Novo Solutions!

Because our solutions are highly flexible and adaptable to multiple departments, what starts out in an IT department finds it’s way into other workplace environments.  It just makes sense.  Companies can purchase and maintain a single solution and use it across multiple departments,  maximizing efficiency and saving money.  When new users are added it is as simple as customizing the configurations to meet that department’s needs and giving us a call to purchase additional administrators licenses.

Here at Novo we love getting calls from long-time customers and learning how they are using our software in new and unique ways.  If you would like to learn more about Novo Shared Service please download our complimentary whitepaper.

http://www.novosolutions.com/solutions/shared-services

When we came out with our first knowledge base software over ten years ago we had no idea where it would go.  Initially it seemed like a good idea to help people find a low cost,  easy way to centralize their organizational knowledge.   Before long we realized that all kinds of knowledge, from internal documentation to customer facing web support could be managed in a single, powerful application.  Since that time the Novo Knowledge Base continues to be one of our best selling solutions in multiple organizations and across multiple departments.

Today most organizations realize the importance of having a company knowledge base, but did you realize just how important effective knowledge management is to the success of your company?  According to Forbes, “Three key reasons why actively managing knowledge is important to a company’s success are: 1.) Facilitates decision-making capabilities, 2.) Builds learning organizations by making learning routine, and, 3.) Stimulates cultural change and innovation.”

Here is a short article speaking to “Why Knowledge Management Is Important To The Success Of Your Company” .  We hope you’ll enjoy yhe read and if you have any questions about the Novo Knowledge Base please contact us.

http://www.novosolutions.com/knowledge-base-software

Whether you are currently running your business on fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge.

Current Employees – have a wealth of training and experience  invested in them.  Documenting this knowledge allows knowledge sharing among employees and management.  Lessons learned and best practices can be shared resulting in increased operational effectiveness.  Incentives can help employees participate in contributing valuable knowledge to the repository that is helpful to both management and other employees.

Departing Employees – don’t let valuable information leave when an employee leaves.  From daily tasks to lessons learned, employee knowledge should be documented so it is retained in the company knowledge base.  No important information should be dependent on an employee’s memory.

New Employees – empower your new employees with the knowledge and confidence to do their jobs.  Training tools, policy manuals, company information, etc. can all be made available to new employees from their first day.  Employees will not only ramp up knowledge quickly, but you can be sure everything that needs to be covered is presented in a uniform way.

If you are already using a knowledge base for customer self support consider bringing it into human resources for a great employee training tool.

For more information on the Novo Knowledge Base see: www.novosolutions.com/knowledge-base-software/