If you work in education you know that while students may have the summer off, staff is still hard at work. The summer season sets the stage for the success of the following year. This is a crucial time to get operations and support departments in tip-top shape.
Summers are especially demanding on school IT departments. Equipment needs to be evaluated, serviced, and inventoried for use the next year. If you have multiple departments or campuses, keeping track of this can be very challenging.
The Novo Service Desk software is a great tool for IT use in education. Year round request tracking can be managed from any location with the request tracking tool. Assets are tracked & managed with the asset management module, and the Novo Knowledge Base component is a great tool for all kinds of related documentation, service manuals, self help and more.
We’d like to share a case study of how one of our customers is using our software in their school system. If you would like to evaluate the Novo Service Desk, or one of our other software solutions, please contact us for a free trial.