Novo Solutions is a leading provider of scalable, easy to use
web based help desk, customer support and knowledge management solutions. Our suite
of Customer Support Software products includes:
(View Product
Selection Grid to see which software is right for you).
 Our
focus is to provide robust, flexible and easy to use web based software to
help our clients support and share knowledge with their employees and
customers. We listen to and serve our clients, discern market trends and
continually improve our applications providing maximum scalability and return
on investment. The scalable nature of our technology and pricing allows
our products to be implemented in smaller organizations as well as across the
enterprise in larger organizations.
Supporting Best Practices
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Service Desk Software Solutions
Novo customer support products are designed with today's Best
Practice procedures in mind.
Our scalable, web-based Help Desk
Software, can
be used for internal or external issue tracking to improve incident resolution
and response times. Our Knowledge
Base Software, Novo Knowledge
Base, provides web self-support & documentation solutions. The Novo
Customer Support Suite is our integrated Help Desk and Knowledge Base
solution. When combined with the Novo Asset Manager, you have a powerful
Service Desk Software tool for managing
Incident, Problem, Change and Configuration Management.
Each of
our products are completely web based and are tightly integrated when used
together. Both licensed purchase and Software as a Service (on
demand/hosted) deployments are available.
(View Product
Selection Grid ).
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